You can always call us on our customer support center +1-782-640-0073 and get your issues resolved right away .
Another excellent choice is to video call our technician! We have 100% of the bike parts in our warehouse, and we also have a technician on staff who can assist you with any problems through video assist.
You just need to call ahead and let them know it's an eBike before you arrive so they can help you out with non-electric stuff and regular bike servicing!